Perhaps considered by many as the most challenging and exhaustive line of profession, operating within the sales and services team for a company or an establishment can be quite tedious, to say the least.
As a business owner you need to understand the difficulties which your workforce goes through in order to chase after stringent deadlines and deliver on the targets that are set by their supervising management.
There are times when you need to intervene when things are not going according to your preferences and instead of simply barging in and start complaining, one should consider an alternate method to inspire and boost the performance of their sales and services teams. In this post we would like to share with you some great advice through which you can effectively revive the spirit of your team members and make them perform at the best of their capacities. So let’s take a look at each one of them:
Give their Appearances an Upgrade
There is a definite value to the statement that people at work should dress to impress. As a matter of fact many studies reveal that your workwear attire has a direct impact on how you feel about yourself and this in return transpires in your overall productivity levels as well. Furthermore your employees working in the sales and services team are in fact the face of your business as they are the ones who meet and greet customers and visitors to your office. Hence it becomes extremely important for them to present themselves in a professional manner.
We strongly recommend that you offer them proper sales and service staff uniforms. This will not only play well with the initial directive to make them feel good about themselves but it will also help in promulgating the image of your business in the eyes of the general public or whomsoever gets to meet and interact with them. Furthermore you should make it an obligation for them to always present themselves in front of others where their personal grooming and hygiene are in pristine condition.
Provide Them with Proper Support Tools
The easiest way to explain this aspect is through an example of a call center agent who is tasked with the duty to contact 300 clients within a working day period. The only possible way to make this achievable is to provide the agent with the proper tools and other technological gadgets that enable them to do so and even go beyond their initial requirements. Assigning duties and responsibilities to your sales and services team without offering them the right apparatus and equipment to reach their targets is a complete loss for the organisation.
We are currently living in a world where technology around us is progressing at a much faster rate. Hence you need to keep an eye out for the latest technology and software updates to make your teams stay competitive within the industry. These investments on your part empower them to stay ahead of the curve and deliver on deadlines as per your requirements. Support tools are absolutely necessary and without them your daily operations and productivity levels can come to standstill. As a business owner your priority is to assist your teams to achieve more than their initial goals. Instead they should be provided with the means that go well beyond their scope.
A Little Training Can Go a Long Way
You will be surprised to know that learning imparted on the job is more influential in shaping a person’s life than years of education at a top-notch institution. There is something about the practicality of it all and the way training on job takes place that opens new doors and horizons for your team to pass through.
Hence you should speak with HR department and seek out ways to offer professional development for your sales and services team members to receive training on job. This will naturally give them the edge in the industry and make them feel proud not only about their own accomplishments but as a constituent part of your organisation as a whole.
We hope this post was able to provide you with some meaningful insights as to how you can go about reviving the performance of your sales and services team. For more questions and queries regarding the topic, please feel free to share with us your opinions in the comment section below.